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Please read this policy carefully to understand how and why we are using your personal information.
Definitions and interpretation.
collectively all information that you submit to La recette de sab trading as Sensab skincare via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws
↑ Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK
the General Data Protection Regulation (EU) 2016/679
↑ La recette de sab trading as Sensab skincare, we or us
La recette de sab trading as Sensab skincare of Kemp house, 160 City Road, London EC1V 2NX
↑ User or you
any third party that accesses the Website and is not either (i) employed by La recette de sab trading as Sensab skincare and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to La recette de sab trading as Sensab skincare and accessing the Website in connection with the provision of such services
the website that you are currently using, www.sensab-skincare.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions
a. the singular includes the plural and vice versa;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. 'including' is understood to mean 'including without limitation';
e. reference to any statutory provision includes any modification or amendment of it;
4—For purposes of the applicable Data Protection Laws, La recette de sab trading as Sensab skincare is the 'data controller'. This means that La recette de sab trading as Sensab skincare determines the purposes for which, and the manner in which, your Data is processed.
5—We may collect the following Data, which includes personal Data, from you:
How we collect data.
6—We collect information that you provide voluntarily. Certain parts of the Website may ask you to provide personal information voluntarily, to register an account with us, to place an order with us, to subscribe to a service from us, to subscribe to marketing communications from us, and/or to submit enquiries to us.
7—The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information
8—We also collect some information automatically when you visit our Website. Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them.
Why do we collect your personal information.
10—The situations in which we will process your personal information are listed below
To create an account for you to help us provide a more personalised service suited to meet your preferences.
To ensure that our Website is presented in the most effective manner for you and your device.
To send you newsletters or catalogues or provide you with information, products or services that you request from us, or which we feel may interest you.
To carry out our obligations arising from any contracts entered into between you and us.
To process refunds, where necessary.
To interact with you.
To handle and respond to communications with you.
To allow you to participate in interactive features of our Websites and service, when you choose to do so.
To notify you about changes to our service.
To contact you and to update you in respect of any partially complete or incomplete orders you have made.
To analyse customer behaviour and purchases within our Website and improve the quality and relevance of our Websites to you.
To facilitate the improvement and optimisation of our services to you.
To store information about your preferences to allow us to customise our site and newsletters according to your individual interests.
To monitor delivery and viewing of our newsletters to facilitate the improvement and optimisation of the delivery of the newsletter to you.
To handle any disputes which we may have with you.
To detect and/or prevent illegal or undesirable activities within our Website.
To enable us to conduct training.
11—The legal basis for our collection and use of the personal information you will provide or have provided in the course of our interactions will depend on the personal information concerned and the specific context in which we collect it, such as: (i) for the purpose of performing a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, (iii) where we have your consent to do so, or (iv) where we have a legal obligation to collect personal information from you.
12—If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be for our legitimate commercial interest, to operate our Website and make these available to you as necessary to provide our products and services to you, for interacting with you, responding to your queries and maintaining good customer relations, for monitoring our communications with you, analysing customer behaviour and purchases, undertaking and optimising marketing and contacting you in respect of incomplete orders, obtaining customer feedback, handling disputes, staff development and for the purposes of detecting or preventing illegal or undesirable activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
Data that is given to us by you.
Data that is collected automatically.
14—To the extent that you access the Website, we will collect your Data automatically, for example:
we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Our use of data.
9—Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
10—We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed 'Your rights' below).
11—For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
a. Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under 'soft opt-in' consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed 'Your rights' below.
Keeping data secure.
12—We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a username that is unique to you.
b. we store your Data on secure servers.
13—Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: firstname.lastname@example.org.
14—If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
16—Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
17—You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is 'manifestly unfounded or excessive.' Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to 'block' us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
18—To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: email@example.com.
19—If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
20—It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other website.
Changes of business ownership and control.
23—We may also disclose Data to a prospective purchaser of our business or any part of it.
24—In the above instances, we will take steps with the aim of ensuring your privacy is protected.
27—Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
28—This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.